Step 1: Download the QuickBooks Tools Hub
The QuickBooks Tool Hub helps fix common errors. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.
Close Cloud Based QuickBooks.
Download the most recent version (220.127.116.11) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Step 2: Use the QuickBooks Install Diagnostic Tool
Open the QuickBooks Tool Hub.
In the tools hub, select Installation Issues.
Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
When the tool finishes, restart your computer.
Step 3: Update Windows
Updates prevent and often fix install errors.
Review the “how to manually update” sections of this Microsoft article and update your version of Windows.
Once the update finishes, restart your computer.
If you were able to open QuickBooks before you saw the error, Open QuickBooks and your company file.
If you weren't able to finish installing QuickBooks, install QuickBooks Desktop again.
If you can install and open QuickBooks, everything is fixed. If you continue to see issues, move on to Step 4.
Step 4: Manually fix Windows components
If the QuickBooks Install Tool and the update didn’t fix the error, you can repair specific Windows components yourself.
However, you should only do these troubleshooting steps you’re an IT professional, confident Windows user, or working with the experts from Microsoft support.
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